privacy policy Clou bv

About our privacy policy


Clou bv cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your details available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Clou bv. The starting date for the validity of these conditions is 20/04/2018, with the publication of a new version the validity of all previous versions . This privacy policy describes which information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

 

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

 

Website software

SiteEditor

Our webshop has been developed with software from SiteEditor. Personal data that you make available to us for the benefit of our services will be shared with this party. SiteEditor has access to your data to provide us (technical) support, they will never use your data for any other purpose. SiteEditor is obliged to take appropriate security measures based on the agreement we have made with them. SiteEditor uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. SiteEditor reserves the right to share collected data within its own concern in order to further improve the service.

 

Web hosting

Advice-it BVBA

We take web hosting and e-mail services from Advice-it BVBA. Advice-it BVBA processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Advice-it BVBA has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Advice-it BVBA is obliged to observe secrecy on the grounds of the agreement.

 

E-mail and mailing lists

Campaign Monitor

Our website uses Campaign Monitor, a third party that handles the sending of any newsletters. All newsletters you receive from our website are sent via the Campaign Monitor servers. Campaign Monitor will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our newsletter system you will see the 'unsubscribe' link. If you click here you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Campaign Monitor. Campaign Monitor uses cookies and other internet technologies that make it clear whether e-mails are opened and read. Campaign Monitor reserves the right to use your data for the further improvement of the service and to share information with third parties.

 

Exchange Online

we use the services of Exchange Online for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Exchange Online does not have access to our mailbox and we treat all our e-mail traffic confidentially.

 

 

Purpose of data processing

 

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data. Participation in tax and criminal investigations In some cases, Clou bv may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose it within the possibilities that the law offers us.

 

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

 

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests; in the case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data to us, including the category under which we have stored this data.

 

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

 

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

 

Right of transferability

You always have the right to have the data that we process or have processed and which are related to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right of objection and other rights

If applicable, you have the right to object to the processing of your personal data by or on behalf of Clou bv. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy has consequences for the way we process already collected data relating to you, we will notify you by e-mail.

 

 

Contact details

Clou bv

Thermiekstraat 1

6361 HB Nuth

Nederland

T (045) 524-5656

E info@cloustore.com

Contact person for privacy matters

Joerik Machiels